Through your use of our website, you may pass on data to us. Musical Bears promises to hold it safely, securely and with respect. All the data we gather and hold is managed in strict accordance with the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).

In this policy, we will outline the following:

  • When we collect personal data
  • What kind of data we collect and why
  • How you can update and access your data

When do we collect personal information?
We collect personal information from you when you fill out an online form on the website. You may fill out a form for us to contact you about bookings.
Our website also uses ‘cookies’ to track visits on our site. These are small files which a website sends to your device, to make a website remember you when you visit. These are designed to improve your experience of using a website and also help us to understand how many visitors we receive, and how they are using our site. We use this information to make our website as easy for you to use as possible. If you prefer not to allow this, you can adjust your browser settings.

What kind of data do we collect and why?
When you fill out an online form, we will store the details you share with us, such as your contact details and your enquiry. These are all held securely.

We may use the personal information to:

  • Keep a record of our relationship
  • Ensure we are contacting you in line with your preferences
  • Inform you about new classes or changes to existing classes

We will never share or sell your personal data with any third parties, apart from those authorised and contracted to act on our behalf – such as the company which processes the direct debits which people set up to us. Whenever we authorise a third party to act on our behalf, that activity is bound by a contract which ensures your data is kept safe.

How you can update and access your data
We try our best to make sure that the data we are holding is accurate at all times. If you should change address or any other contact details, please do let us know so we can update our records accordingly.
You can also change your communication preferences at any time or choose to stop hearing from us altogether. You are also entitled to access a copy of the information we hold on you. Please note, you will be required to send proof of identification, before we can release this to you.

You can contact us by calling 07588677351 or by emailing

Our email policy
All messages sent from Musical Bears email accounts are private and confidential. If you receive a message in error, please notify us and remove it from your system.
Although we have taken steps to ensure emails and attachments are virus-free, we do not accept any responsibility for viruses, or for inaccurate or incomplete information or failure to deliver information. It is the recipient’s responsibility to scan emails and attachments to ensure they are virus-free.